You may know that when people enquire about what we do at RISE, I have a chat on the phone with them.
No pressure or salesy stuff.
Just an opportunity for us both to get on the same page and decide if we want to move forward together.
In this call I usually ask what people feel they would need from us, compared to what they’ve had elsewhere, to feel confident this was the best fit for them.
Accountability is probably the most frequently mentioned thing.
They’ve joined places before and never heard anything from them until they cancel their Direct Debit.
And we do do a lot of things to help give people accountability.
We encourage people to set a weekly RISE Plan that we will check in with them on.
An intention for the coming 7 days that takes into account what we’ve got on and is worthwhile but doable.
Not just the general “I know what to do, I just need to do it” approach that we might normally take.
Are we chase people up if they’ve not been coming in as much as they might like.
We offer support and coaching to help set a better plan going forwards than the same old plan that has, perhaps, not worked for them before.
But, all of these things can be ignored.
And people do sometimes ignore them.
They go ‘head in the sand’.
Non-responsive.
The equivalent of a child with their fingers in their ears going “Nah, nah, nah – I can’t hear you”.
If I were to look back at my notes for everyone that’s ever started ghosting me like this, I’d wager that nearly all of them had requested accountability.
To have accountability we need to be willing to be held to account.
We need to be willing to say “I’ve not done what I said I would” as well as interacting when things are going well.
We need to have the integrity to respond to accountability even when that response isn’t what we would have liked it to have been.
Ultimately, I can’t come round to someone’s house.
Not without getting arrested anyway.
Even if I did, I don’t know if that would really help.
Accountability is a two-way street.
If accountability is our ability to be held to account………
And it is…….
Then, like any ability……….
We’ll only become better at it by doing it! (and doing that starts here —> www.myrise.co.uk/apply)
Much love,
Jon ‘tant’ Hall
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RISE in Macclesfield was established in 2012 and specialise in Group Personal Training weight loss programmes for those that don’t like the gym and find diets boring and restrictive!
