I got a comment on one of my posts recently.
From someone who joined for a few months last year.
“TBH I feel and hear what you are saying, however one of the biggest attributes to success is business retention and when you aren’t listening to existing customers then the aforementioned is not as strong.”
It was completely unrelated to the content of the post.
I replied saying that I wholeheartedly agreed.
And his reply can be seen on the blog picture.
“Didn’t listen to me when I asked for help? Hence left”
Which surprised me.
Because that wasn’t my recollection of our interactions at all.
I checked my logs of calls, texts, WhatsApp and emails.
A number of interactions early on in the membership and then completely one way from my side from then after.
Several calls answered and voicemails not responded to.
Many many messages with no response.
Zero reference that I could find to him asking for help.
I checked the few sessions that he had been in for early on and, from those that I’d taken, I’m sure there was no conversations requesting help.
Now, I’m sure he has his recollection of events.
And I have mine.
But I also have the facts.
And, as a blog title says, facts trump opinion.
Facts can show opinion to be just, well, wrong.
And that can be eye opening.
I’ve had countless conversations over the years where people’s memory of how they eat………
Has then not been backed up by the facts shown when they track their eating accurately.
Doesn’t mean anyone’s lying.
Just memories aren’t infallible.
Especially memories of things relatively complex.
If your memories of your eating are that it’s okay………
But it’s not producing the results that you might expect………
A few days of accurate tracking on an app like MyFitnessPal will add that level of fact that will help.
Much love,
Jon ‘When Donald Trump was President, our house referred to a trump as a POTUS’ Hall
P.S. Look, I’ll do everything I can to help people. But if you’re likely to do nothing with that and then blame me, then it’s not going to work. If you’re willing to be held accountable (what everyone says they want), keep lines of communication open and work with me when you’re struggling, then I’ll change your life —> www.myrise.co.uk/apply
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RISE in Macclesfield was established in 2012 and specialise in Group Personal Training weight loss programmes for those that don’t like the gym and find diets boring and restrictive!
