I’ve mentioned numerous times about conversations I’ve had with friends who do similar things to me in the Fitness Industry.
Or sometimes even just with friends and have some of form of business or job with certain similarities.
I’ve chatted to a few people recently, essentially about our sales process.
And I’ve been asked the same question, or variations of it, several times .
“How do you deal with time wasters”?
Or people expressing frustration of their amount of “time wasters” that they get.
And I get it.
Over the years I’ve interacted with countless people who I could choose to say have wasted my time.
But there are a few powerful realisations that I’ve made;
1. We often consider people time wasters if we have a particular definition of what we want them to do, which they haven’t actually agreed to
So someone might enquire about what we do then not take the step of buying from us and I could consider that they had wasted my time.
But they never said they were going to buy from us.
They were only looking for information.
In that case I would be the one who had developed an unfair expectation of what was going to happen and then been frustrated when it didn’t.
For many years now my expectation for someone enquiring about what we do is that we see if we’re a good fit for each other and, if not, I’m able to direct them to something that is a better fit for what they need.
Finding out we are not a good fit is a success by this definition.
Them sending me ‘funny’ messages, no showing an arranged call or hanging up on me is a super quick way for me to identify that, shall we say, they’re not my ideal client and we’re not a good fit.
Them explaining their goals, history, needs, and current situation and them then not feeling that they want to invest in what we do means that, at least at that point, we are not the best fit.
I can recommend something for them that is.
2. It’s important to realise our own part in other people behaving towards us in a way that we might not be happy with
If we set an expectation that’s not even communicated, let alone agreed by other parties, we are just setting ourselves up for frustration.
Whether that be in a situation like this or any other.
I make clear each part of the process, what the next step is and what the potential outcomes from that are.
At each stage what is happening next has been communicated in a way we both understand the benefits and then agreed upon.
Ultimately, no one sets out to waste anyone’s time.
I’m sure they’re too busy for that themselves.
And no one sets out to make things more diifcult for us.
They’re just doing what they think is right for them under the circumstances.
Knowing that and getting clear on our role in interactions that could lead to frustration………….
Means we can encounter much less of them.
Much love,
Jon ‘Tyre kicker’ Hall
P.S. If you’d like to make an actual informed decision if our programme and what we do is the right fit for what you need…… with no pressure and salesly stuff………. and a Money Back Guarantee if you try it……. then you’ll find that at www.myrise.co.uk/apply
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RISE in Macclesfield was established in 2012 and specialise in Group Personal Training weight loss programmes for those that don’t like the gym and find diets boring and restrictive!
