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—————- The next find out more meeting for our March programme is on Tuesday 23rd February which is in [cntdwn todate=”2 January 2020 23:59″ timeoff=”0″ showhours=”0″ showmins=”0″ pretext=””] Check myrise.co.uk/briefing-meeting to find out more, see what the meeting involves and, potentially, take that next step to transforming your life and body 🙂 ———————-
The majority of members who leave us do so on great terms.
They’ve enjoyed and benefited from their time with us but, for some reason, it’s no longer the best fit for them.
That’s cool.
We get it.
Occasionally some are less happy when they leave.
We had one recently.
Joined a few months ago.
Didn’t come in once.
Didn’t read any of the emails or log in to the site.
Called me a few times but, really, all I could do over the phone was recommend that he have a read of what we’d sent him and come down for a session.
Where we could get him up to speed on anything he was unsure about.
As we do with all members, he received regular contact from us.
Plus the non user chases ups.
After three months he replied to a blog explaining that he’d never got started and asking when he could expect a refund for his unused membership.
I explained that we don’t refund for none usage.
As is the same for a standard gym, mobile phone contract or any other subscription service.
I get he hasn’t used anything.
But he had one of a limited number of places on the programme and, therefore, stopped that place going to someone else who would both pay for and use it.
Like hiring a car for the week, not using it and asking for a refund.
Sure, it hasn’t been used – but no one else could use it at the time.
His replies then got increasingly more annoyed.
They also started including letters after his name and progressively more (some what out of place) legal sounding words.
The final message signing off with “I found your approach cold and impersonable”.
Now, I get that a proportion of our communication, support and systems are online.
And some are less keen on online than others.
But, we have three choices there;
1. Stop doing those things we do ‘outside of the session’
2. Do them through phone calls – tricky, impractical and ineffective
3. Come round your house to do them – a bit weird
None of these strike me as better than what we’re doing now.
Ultimately, the key always is that “Coaching is a two way process”.
There’s only so much we can do on our side if the other side isn’t engaging.
Engagement is always the key.
Doesn’t guarantee success, of course.
But diss-engaging (or not even engaging in the first place) guarantees ‘failure’.
People don’t have to use all our systems, respond to our messages an so on.
If they’re happy with their results without, that’s cool.
But if they’re not using them and aren’t happy with their results……..
It’s a good place to start.
As is taking to the Coaches in person.
Before, during or after a session.
If “not using them and aren’t happy with your results” is you, then take this as a gentle nudge to ‘re-engage’.
Check the Phases and Touch Base tab on the app to start.
If you’re not a member and you’re willing to engage with something that can help you get what many have called “life changing results”, then here’s your next step (it’s tonight now) –>Â myrise.co.uk/briefing-meeting.
Much love,
Jon ‘War’ Hall and Matt ‘Verb’ Nicholson
